Returns & Exchanges

We want every Bradshaw Row piece to earn its place in your wardrobe. If something is not right, you have 90 days to send it back.

90-day return window. Items must be unworn, unwashed and still have their original tags. We email you a printable return label, so returning is simple.

How to return an item

  1. Email us. Write to contact@bradshawrow.com with your order number and the item(s) you would like to return. A short note on the reason helps us improve.
  2. Receive your label. We reply with a printable return label and simple instructions, usually within a few hours (Monday to Saturday).
  3. Pack your item. Fold the item with its tags attached, ideally in the original packaging, and attach the label to the outside of the parcel.
  4. Drop it off. Hand the parcel to the carrier shown on your label and keep your drop-off receipt until your refund arrives.
  5. Get your refund. Once your return arrives and has been checked, we refund the original payment method within 5–7 business days and confirm by email.

Who pays for return shipping

Return shipping is paid by the customer. We let you know the cost of the return label before you send anything, so there are no surprises.

We waive return shipping in special cases, for example if we sent you the wrong item or your item arrived defective or damaged. In that case, please include a photo in your email and we will make it right at no cost to you.

Exchanges

Need a different size or color? The fastest way is to return the original item for a refund and place a new order for the piece you want, so it is not held up while your return travels back. If you are unsure which size to choose, write to us first and we will give you personal fit advice. Our Size Guide is a good place to start.

Good to know

  • The 90 days start on the day your order is delivered.
  • Items that have been worn, washed or altered, or that are missing their tags, cannot be accepted.
  • Fall/Winter 2026 sale pieces can be returned under the same terms.
  • Please do not send returns without a label from us. Parcels without a label cannot be matched to your order.

Questions about a return? Bradshaw Row · 4499 E State Route 69, Prescott Valley, AZ 86314, USA · contact@bradshawrow.com